FAQ

1. How Do i make payment?

We accept
i. credit cards - both Visa & Mastercard

2. How Long does it take to ship once u do payment?

The DUO processes & ship your order within 24 working hours.


3. Where do we ship?

The DUO currently offers FREE shipping to Malaysia & Singapore for purchase with RM200 & above.
The DUO charge a flat rate of RM10 to orders from Malaysia & Singapore.

4. How Long Shall I Wait for My Parcel?

1. Malaysia ( Standard Shipping) – 3-5 business days
2. Singapore ( Standard Shipping) – 6-10 business days



5. How to track your order?

We will send your purchase confirmation & tracking number via email.